Privacy Policy
This Privacy Policy governs the manner in which E-Bike Rental collects, uses, maintains and discloses information collected from users ("User") of the www.ebikerentals.ro website ("Site"). This privacy policy applies to the Site and all products and services offered by E-Bike Rental.
Who we are and how to contact us
E-Bike Rental is the trade name of E-Bike Rental S.R.L., Romanian legal entity, having its headquarters in Sibiu, Cetății St., no. 44, Romania, with serial number in the Trade Registry J32 /330/01.02.2019, unique tax registration number 40554501 (hereinafter "E-Bike Rental", "us" or “we”). For the purposes of data protection law, we are an operator when we process your personal data.
Since we are always open to hearing your views and providing you with any further information you may need regarding the processing of your data, we encourage you to contact us regarding any data protection situations at the office@ebikerentals.ro, by post or courier at Cetății 44, Sibiu, zip code 550160, Romania.
Personal identification information
E-Bike Rental S.R.L. respects your privacy. We are aware that privacy is an important issue, so we design and operate our services with the protection of your privacy in mind and by processing your data in accordance with Regulation (EU) 2016/679 ("General Data Protection Policy" or "GDPR"), as well as any other regulations applicable in Romania. This privacy policy applies to the Site and all products and services offered by E-Bike Rental.
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number or other contact information. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities and may prevent us from providing services as stated.
We reserve the right to periodically update and modify this Privacy Policy to reflect any changes in the way we process your personal data or any changes to your legal requirements. In the event of any such change, we will display on our website the modified version of the Privacy Policy, so please periodically review the contents of this Privacy Policy.
Which categories of personal data we process
In general, we collect your personal data directly from you so you have control over the type of information you provide us. For example, we receive information from you as follows:
When you create an account on our website, you are sending us: email address, first and last name;
When placing an order online or offline, you provide us with information such as: the product you want, your first and last name, delivery address, billing details, payment method, phone number, bank card details, etc.
When signing the Rental Agreement you will provide us information such as: your first and last name, address, ID info, delivery address, phone number, email and also a copy of your ID or passport will be made;
Also, when signing the contract, we will collect information about the place where the equipment is taken over and handed over.
Please note that under certain circumstances, if you do not provide us with the personal information you request, we will not be able to provide the services and products of our agreement with you or we will not be able to comply with any of our Legal Obligations.
Why we collect information
a. To provide E-Bike Rental services for your benefit. This general purpose may include, as appropriate, the following:
Creating and managing an account within the E-Bike Rental website;
Processing of orders, including taking over, validating, dispatching and invoicing;
Solving cancellations or problems of any kind related to an order, to the goods or services purchased;
Reimbursement of the value of the services according to the legal provisions;
Provide support services, including providing answers to your questions about your orders or E-Bike Rental goods or services;
Processing your data for these purposes is in most cases necessary for concluding and executing a Agreement between E-Bike Rental and you. Certain processing underlying these purposes is also required by applicable law, including tax and accounting legislation.
b. To improve customer service.
Your information helps us to more effectively respond to your customer service requests and support needs. We always want to offer you the best services experience. To do this, we may collect and use certain information about your custom behavior, we may invite you to fill in satisfaction queries subsequent to the completion of an order.
We base our activities on our legitimate interest in doing business, always taking care that your fundamental rights and freedoms are not affected.
c. For marketing
We want to keep you informed about the best offers for the products / services you are interested in. In this regard, we may send you messages (such as e-mail) containing general and thematic information, information on similar or complementary products you have purchased information about offers or promotions, as well as other commercial communications such as research. We always ensure that such processing is done with due respect for your rights and freedoms and that the decisions taken thereon do not have any legal effect on you and do not affect you to a similar extent to a significant extent.
In most cases, we base our marketing communications on your prior consent. You can change your mind and withdraw your consent
d. To defend our legitimate interests
There may be situations in which we use or transmit information to protect our rights and commercial activity. These may include:
Measures to protect the E-Bike Rental website and users from cyber attacks:
Measures to prevent and detect fraud attempts, including the transmission of information to competent public authorities;
Measures to manage various other risks.
The general focus of these types of processing is our legitimate interest in defending our commercial activity, being understood that we ensure that all the measures we take guarantee a balance between our interests and your fundamental rights and freedoms.
We also, in some cases, base our processing on legal provisions such as the obligation to safeguard the goods and values provided for by the applicable legislation in this field.
How long do we keep your personal data
As a general rule, we will store your personal data while you have a website account and in our financial situations as long as Romanian law stipulates.
You may request us to delete certain information or account closure at any time, and we will respond to these requests, subject to the storage of certain information, including after the account has been closed, in cases where applicable law or legitimate interests impose it.
Who we send your personal data to
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permissionIf we have a legal obligation or if it is necessary to protect our legitimate interest, we can also disclose certain personal data to public authorities.
We ensure that access to your data by third-party private law entities is done in accordance with the legal provisions on data protection and confidentiality of information, based on contracts concluded with them.
For the purpose of performing the agreement between the parties, we provide certain personal data of the following categories of recipients:
• Payment / banking service providers;
• Marketing service providers;
• Market research service providers;
• Other companies with whom we can develop joint marketing programs for our goods and services
In case of a request from the Authorities, with an indication of the legislation in force for data transmission, E-Bike Rental SRL will provide personal data stored under Article 6 paragraph 1 point c) of GDPR. If the exact purpose of the request for data and the nature of the data requested is specified, the company will provide only the absolutely necessary data specified. E-Bike Rental SRL ensures that all necessary conditions for the transmission of data before the application are fulfilled.
What rights you have
The General Data Protection Regulation recognizes a series of rights with respect to your personal data. You can request access to your data, correct any errors in our files and / or you can oppose personal data processing. You can also exercise the right to complain to your competent supervisory authority or to appeal to the courts. As the case may be, you may have the right to request the deletion of your personal data, the right to restrict the data processing and the right to data portability.
More information about each of these rights can be obtained by consulting the table below, as stipulated in General Data Protection Policy.
In order to exercise the rights, you can contact us using the contact details listed above. Please note the following if you want to exercise these rights:
- The right to be informed
- The right of access of the personal data
- The right to delete data ("the right to be forgotten")
- Rectification right
- The right of portability
- Opposition right
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Contacting us
If you have any questions about this Privacy Policy, the practices of this site, or to update or delete your personal information from our database, please contact us.
E-Bike Rental S.R.L.
Cetății 44, Sibiu, Romania
E-mail: office@ebikerentals.ro
Tel .: +40752888891